Twelve years on the phone.
Now I own the platform.

I forged
this path.

Twenty years in hospitality shaped how I think about product. Martha's Vineyard, Vail, then twelve years at Exclusive Resorts: long enough to build a real instinct for what customers need, what they'll forgive, and what they'll never forget. I bring that to every prioritization decision I make.

At every job I've ever had, I've been the person who digs into how the systems actually work — and then becomes the one training everyone else on them. That instinct is what changed my trajectory.

In April 2022 I became the key Member Services stakeholder for our new Member Portal. The job description was "bring the member perspective." I went well past that. I trained the whole MS team on the new product. I created the feedback Slack channel still used today. Before I ever joined Engineering, I was already in Jira writing stories and troubleshooting inside our Auth0 authentication platform.

Exclusive Resorts created a Product role on the Engineering team specifically for me, because I'd already forged that path through the work and through the relationships I built with PMs, UX, developers, and the Head of Engineering. Twelve months later, I went from Junior PM to Product Manager and full owner of the Member Portal, a product I had worked on for four years. I now own the roadmap, the decisions, and the day-to-day.

What I bring to product is unusual: I deeply understand our customers because I spent twelve years on the phone with them, and I deeply understand our complex technical systems because I refused to treat them as a black box. That combination is what I optimize for.

PM at Exclusive Resorts.

A members-only luxury travel club. I own the Member Portal — the $200M+ digital surface our customers use to plan and book the trips they fly across the world to take.

Teaching is
part of the
practice.