Case studies · Exclusive Resorts

Five problems.
One Portal.

The Member Portal is a $200M+ digital surface our customers use to plan and book the trips they fly across the world to take. Here are five case studies that show how I work — the customer evidence, the technical detail, and the outcome.

In this collection
  1. 01 The grocery ordering redesign Pre-arrival workflow · 1,000+ orders
  2. 02 A new post-trip survey platform Data integrity · ~25K trips/year
  3. 03 The Clubhouse Community 0→1 · cohort beta
  4. 04 Destination page reimagined UX architecture · 150+ pages
  5. 05 Destination Browse Discovery · prototype
The portal · today
The Exclusive Resorts Member Portal homepage — a destination feature for The Abaco Club with a hero image, navigation bar with Search & Book, My Trips, Destinations, and The Clubhouse, and a horizontal row of collection tabs below.
Member Portal · homepage May 2026