Case studies · Exclusive Resorts

Five problems.
One Portal.

The Member Portal is a $200M+ digital surface our customers use to plan and book the trips they fly across the world to take. Here are five case studies that show how I work: the customer evidence, the technical detail, and the outcome.

In this collection
  1. 01 The grocery ordering redesign Pre-arrival workflow · 1,000+ orders
  2. 02 Request-based releases Allocation · 7.8× the requests
  3. 03 The Clubhouse Community 0→1 · cohort beta
  4. 04 Destination page reimagined UX architecture · 150+ pages
  5. 05 Destination Browse Discovery · prototype
The portal · today
The Exclusive Resorts Member Portal homepage: a destination feature for The Abaco Club with a hero image, navigation bar with Search & Book, My Trips, Destinations, and The Clubhouse, and a horizontal row of collection tabs below.
Member Portal · homepage May 2026
Credentials

Six certifications in eighteen months.

I taught myself product the way I taught myself oil painting: by committing to it on weekends. These are the certifications I picked up between the promotion and now.

Feb 2026AI Product ManagerProduct School
Oct 2025Salesforce Platform AssociateSalesforce
Jul 2025AWS Certified PractitionerAmazon Web Services
Feb 2025Product Manager CertificationProduct School
Jan 2025Atlassian Agile Project ManagementAtlassian
Aug 2024Aha! Product Management ProfessionalAha!